Refund Policy
1. Paid Products
DronePoint paid products may include monthly subscriptions, annual subscriptions, lifetime licenses, or other digital access products sold through Lemon Squeezy. The exact product, price, renewal term, and included features are shown at checkout.
2. Refund Window
Unless checkout states otherwise, you may request a refund within 14 days of the original purchase if the product does not work as described and we cannot reasonably resolve the issue.
For subscriptions, refunds normally apply only to the first billing period. Renewals are generally non-refundable unless required by law or caused by a billing error.
3. What Is Usually Refundable
- Duplicate charges.
- Accidental purchase followed by prompt request and minimal use.
- Technical failure that prevents access to paid features and cannot be resolved.
- Material mismatch between the product description and delivered access.
4. What Is Usually Not Refundable
- Completed use of the digital service after paid access was delivered.
- Refund requests after the refund window.
- Misuse, shared keys, violation of the Terms, or blocked access caused by policy violation.
- Aircraft, firmware, controller, legal, airspace, or operational limits outside DronePoint's control.
- Chargeback attempts made before contacting support, unless required by law.
5. Cancellations
You can cancel a subscription through the Lemon Squeezy customer portal or by contacting support. Cancellation stops future renewals but does not automatically refund the current billing period.
6. Lemon Squeezy Processing
Lemon Squeezy may act as merchant of record or reseller and may process refunds, taxes, invoices, chargebacks, and payment disputes. Approved refunds are returned through the original payment method where possible. Processing time depends on Lemon Squeezy, payment networks, banks, and card issuers.
7. How to Request a Refund
Email [email protected] with your order email, Lemon Squeezy order number if available, product purchased, purchase date, and a short description of the issue.
8. EU / UK Right of Withdrawal
If you are a consumer in the EU or UK, you have a statutory 14-day right to withdraw from a purchase of digital content. Because DronePoint delivers access immediately, checkout asks you to consent to immediate performance and to acknowledge that you then lose this right once access is provided. If you did not give that consent, or access was never provided, you may still withdraw within 14 days by emailing [email protected] for a full refund. See Terms section 7.
9. Mandatory Consumer Rights
Nothing in this policy limits non-waivable refund, cancellation, or consumer rights that apply in your jurisdiction, including your right to a remedy if a paid product is faulty, not as described, or not fit for purpose.